Privacy Policy

All content on this Internet site is owned or controlled by NAD Electronics International, a Division of Lenbrook Industries Limited and a Member of The Lenbrook Group of Companies (“NAD”). NAD provides access to and use of our Web site and products subject to the following Privacy Policy.


NAD is committed to protecting your personal information. The following privacy policy describes how NAD collects, uses and safeguards the personal information you provide to us when using this website and our products. This privacy policy should be read in conjunction with our Terms of Use Policy.


Types of Information We Collect


  • Information you submit to us and;
  • Information our site gathers automatically


Information You Submit


You may submit personal information directly to NAD through our website. NAD uses this information to contact you, provide customer support on the use of our products and services, allow you to access web portals, and provide you with news & information relating to NAD.


On occasion you may also submit information to us in connection with special offers, promotions or contests. This information allows us to administer these programs, and we may also use the information collected to send you further marketing and promotional material relating to NAD products and services.


Information Our Site Gathers Automatically


Usage Tracking


Everyone is welcome to search and use the NAD site without charge to view our products and services. As you browse the website we automatically record the Internet address of your computer (not your e-mail address) and other standard tracking data to track web traffic. We use this information to evaluate interest in various products/services, measure the traffic on our site, and generally improve the content of our website.


You should know that usage tracking data is not associated with individually identifiable or personal information, and does not reveal anything personal about you.






Like many other commercial web sites, NAD uses standard technology known as ‘cookies’ to collect information about how you use the site and to ensure that visits go smoothly. Cookies do not reveal or contain any personal information, nor can they read any information on your computer or interact with other cookies on your hard drive.


You should know that if you do not want your browser to accept cookies, you can turn off the cookie acceptance option in your browser settings. However, please note that disabling cookie support may prevent this site from functioning properly and you may not be able to fully utilize all of its features and information.


Click-through URLs


In some of our customer email communications, we use a device called a “click-through URL”. When you click on one of these URLs, you pass through our system before arriving at the web site. NAD uses click-through URLs to determine the level of interest in particular topics and to measure the effectiveness of our communications. We do not share this data with anyone, and we make no attempt to match click-through URLs to particular email addresses.


Need for Personal Information


Personally identifiable information is not required to obtain access to our public sites, however, if you choose to withhold such information where it is expressly required, we may not be able to give you access to certain sections of our website, send you information on NAD’s products or services you may have requested, or contact you.


Use of Personal Information


NAD uses your personal information in response to the purposes for which it was provided or as otherwise set out herein.


For example, if you submit information to our ‘product review’ page, we will publish your name, country of origin and comments on our site. If you provide us with your email or other contact details we will ask you if we can use it to send you updates on the latest NAD products and services. If you do not want us to contact you, you may decline to receive this information and NAD will respect your wishes. If you do not decline to receive this information we may use the information that you have given us to inform you about our products and services.
Regardless of your choice, you may, at any time, request to discontinue receiving information about NAD products or services by contacting our Privacy Officer and informing us of your preferences.


The information you provide or we obtain from you via the NAD website will be held primarily by NAD. Our employees will have access to such information on a ‘need to know’ basis and, because NAD operates internationally, we may send it to our NAD distribution partners within NAD Electronics International.


We may provide individually identifiable information to third parties in cases where it is required by law, or we may provide your personal information to our legal or tax advisors for business purposes.


It is NAD’s policy not to disclose any personal information about site users to third parties without specific permission to do so. NAD does not sell or disclose any of your personal information to marketers or periodical publishers.


Any third party display advertisements shown on our site may collect user information if you click or follow their instructions. We do not control any data collected voluntarily or involuntarily through these advertisements. You should investigate the privacy policies of any advertised site if you have concerns about its collection and use of user information.


Acceptance and Consent


By using this web site, you signify acceptance and agreement with this Privacy Policy and the Terms of Use. If you do not agree with any one or more of our terms please discontinue use of this site.


By submitting information to NAD, you consent to the collection, use, disclosure and retention of that information for the purposes described to you at the time of collection, or as outlined in this Privacy Policy. If you have questions or concerns about your personal information or if you wish to stop receiving information about NAD products or services or have your comments removed from our guestbook, please contact us by mail, phone, or email at:


NAD Electronics

633 Granite Court

Pickering, Ontario, L1W 3K1


T: 905.831-655



Protection of Children Online


It is our intention that the NAD website be used by adults. Children should always ask their parents or guardians for permission before sending personal information to NAD or to anyone else. We encourage parents to take an active role in their children’s use of the Internet. No information should be submitted to, or posted by visitors under 16 years of age without the consent of their parent or guardian and NAD will not knowingly send direct mailings, including email or other correspondence to anyone under the age of 16.


Security and Encryption


NAD protects customer data we collect by storing it on password and firewall protected servers using encryption technologies to protect against unauthorized access. While NAD uses reasonable endeavours to provide a secure contracting environment it cannot guarantee the absolute security of information and you agree to assume the security risk for the information you provide on this site.


We urge you to take every precaution to protect your personal data while you are on the Internet. At a minimum, we encourage you to change your passwords often, using a combination of letters and numbers, and make sure that you are using a secure browser as you surf the Internet.




This site contains links to other web sites and NAD has no control over the content of third party sites and is not responsible for the privacy policies of such sites, nor for any information contained on those sites. We encourage you to review the privacy policies of such third party sites prior to disclosing any of your personal information.


Privacy Policy and Terms of Use


This privacy statement co-exists with our Terms of Use. Together these govern the general website practices of NAD. We encourage you to familiarize yourself with these documents.




Information We Collect


Upon initial setup of NAD BluOS-enabled products, the product will transmit non-personal information to allow us to upgrade the products operating software as upgrades are made available. To ensure that these upgrades have been successful and to assist us with future upgrades we will also collect any system or operating errors that your product has experienced.


For NAD BluOS-enabled products that have not opted-out of data collection, we will also collect system configuration information, including:


  • Networking connection settings
  • Installed hardware and software options
  • Local library configuration
  • Registered streaming services


We will also collect content and usage information including:


  • Timing information related to the performance of streaming services
  • Technical statistics relating to track playback but not identifying which tracks
  • Technical statistics relating to radio playback, including the station name
  • Playback errors and other system failures
  • List of registered streaming services
  • Information related to the performance of streaming services


We use this information to understand how NAD products are used and to make ongoing improvements to BluOS-enabled products and services. No personal or identifying information is collected as part of this statistical data.


This information will be collected and stored in one or more databases (including cloud databases) and databases of select third-party service providers acting on our behalf. These databases may be located in the United States or elsewhere outside your country of residence.


Updates and Contact


This Privacy Policy was last updated on November 1, 2016. NAD reserves the right to update this Privacy Policy and the Terms of Use from time to time. Please check our pages periodically for changes. Your continued use of the NAD site and products following the posting of changes means you accept the changes we make. If you have any comments or questions regarding this Privacy Policy or the Terms of Use, or if you have any issues regarding your personal information maintained by NAD, you may contact us at

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