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Buying NAD

November 1, 2008

Today's rapidly changing audio-video world leaves a buyer with many decisions and questions. Here are facts we think may be useful:

WARRANTY COVERAGE

Our distributors determine warranty for NAD Electronics components in their own country. Please note that our manufacturer's warranty applies only to units purchased from AUTHORIZED NAD dealers only. Warranty is NOT transferable from person to person and is only valid in the country where the units are purchased. You will also need to keep your original bill of sale to be eligible.

SOME IMPORTANT REASONS TO BUY FROM AN NAD AUTHORIZED DEALER

We carefully select NAD Authorized Dealers to provide you with more than just a great product. When you shop at your local NAD Authorized Dealer, your requirements are taken seriously. Highly experienced and knowledgeable sales advisors are there to help you get the best equipment for your specific needs, avoiding costly mistakes and the inconvenience the "endless search" for satisfaction.

Choosing the right equipment is just the beginning. As audio and video systems become more complex, correct installation and proper set-up and operation are essential to getting the performance you paid for. A good retailer, one that understands your needs, and is factory trained to fully understand the functionality of the equipment, is an invaluable asset that can save you hundreds, or even thousands of dollars and many hours of frustration. "Getting it right the first time" and making sure that you are getting the full measure of sound and performance from your NAD components are at the core of the NAD dealer philosophy.

While specific services offered vary from dealer to dealer, you can feel confident that when you purchase your equipment from an Authorized NAD Dealer you are dealing with people that have invested in your local community and are dedicated to earning your long-term business. Customer satisfaction is after all, not just about price, it is also about buying the right equipment and getting after-the-sale service should you ever have a question or a problem. It is all about returning to a shop that remembers who you are, and truly values your business.

CUSTOM INSTALLATION IS A NEW SERVICE OFFERED BY MANY NAD DEALERS

Would you like music in every room of your home, seamlessly integrated into your décor? Or how about a dedicated media room, with picture and sound that easily exceed the high standards of your local Multiplex Cinema? Or even a customized home management system that integrates lighting, heating and cooling, audio and video, all under electronic control, giving you more time to enjoy your family and friends? All this, and more, is possible and available from a custom installing dealer. The Custom Electronic Design and Installation Association (CEDIA) is a professional organization that is foremost in this field. To learn more click here.

SHOPPING FOR NAD ON THE INTERNET

Buying NAD Electronics from an authorized NAD Dealer ensures that you get the full value from your investment. Only an Authorized NAD Dealer can guarantee that you are buying the right NAD equipment.

If you live in a city or town in North America that does not have an Authorized NAD Dealer, use our Dealer Locator to find the dealer closest to you, or call our toll-free number for advice on a North American Authorized Online NAD Dealer. We will connect you with a dealer that can best serve your needs.

Be aware that Unauthorized sellers often sell open box demonstration products or refurbished units as "new" to unsuspecting customers. Or worse, unscrupulous merchants strip off or replace serial numbers of "gray market" or even stolen goods to hide their true origin. These goods are not covered by any manufacturer's warranty. You are on your own with these orphaned products.

Comments (7)

2013-01-10 08:12
Mack - Dubai

Owned several NAD stuff through the years...never had the need to use the warrantly. Product speaks for itself.

2011-09-16 18:25
Alex - North America

"I cannot think of any brand where you can buy a product and have a world wide warranty for the warranty period. Occasionally there is a short term 30 day warranty which is world wide but not longer than that. Can you give me an example Audi, Rolex, Sony, B&W, NAIM,- nope nope nope nope!"

Audi does in fact do this -- they call it the "Audi Authorized Network". If you're in any country with an Audi Authorized Network member, you can get your Audi car repaired there under the original warranty for free. VW and probably most other major automakers do something similar.

If the point was to get you to go to your local dealer, then why does NAD only require that I go to a dealer in the same country, but not nearby? I bought an NAD receiver, moved 3000 miles away, but I'm in the same country so any of the dealers in this town are OK. But if I'd moved 50 miles across the border, I'd be out of luck.

2011-02-26 20:10
andymac - Canada

To further complicate things, NAD only honours warranty to the original purchaser, regardless of how much warranty period is left. So, you buy your NAD equipment new, want to upgrade to newer/ more powerful/ more features and to facilitate this purchase, you have to sell your present stuff first. Regardless of the warranty period left, the next owner gets no warranty at all! Makes you think twice about upgrading. It also LOWERS the value of your used stuff - NAD absolves themselves of any warranty claims. That definitely does not exhibit any efficacy in their own product! Even the auto industry honours the original warranty from date of purchase! If NAD REALLY believed in the quality of their brand, they'd honour the original warranty term, in my opinion!

2011-01-03 14:43
Anju - Canada

Who are we kidding here? These types of local warranties are designed to protect the exclusive distributor. For example if Canadian consumers were to get a better deal in the United States, Canadian distributors would not be able to move their inventory. It is all about market and price protection so let's call a spade a spade. I agree that there are safety requirements, regulations etc. etc. but I would hate to think that NAD would manufacture a less safe product because the selling country does not have good safety regulations. Aren't these products manufactured in third world countries and sold internationally? NAD should stand behind their product no matter where you purchase it. It would only strengthen the brand. Market protectionism is not new and is practiced by all so-called premium brands and as long as everyone is doing this, it will be tough to change.

2010-12-22 01:55
Bryan - Canada

Alfons and Alex,
I cannot see why you do not recognize that it is the NAD distributor who originally sold the unit in their country, to cover repair costs. If you are traveling through France, find a NAD piece and buy it, then your warranty is only valid in France. The Irish or Dutch distributor should not have to make a repair for free if the unit is taken to those countries. It is like paying a plumber fix your sink, and then if you have a problem, call another plumber to come and fix it for free. I cannot think of any brand where you can buy a product and have a world wide warranty for the warranty period. Occasionally there is a short term 30 day warranty which is world wide but not longer than that. Can you give me an example Audi, Rolex, Sony, B&W, NAIM,- nope nope nope nope!

2010-11-18 16:04
Alex - Ireland

I have to agree with the previous post. NAD is one company, their warranty should be honored wherever they officially support their product. I read through the "some important reasons to buy from an NAD authorized dealer". I live in Ireland now and want to buy now but will be moving to another country out of necessity. Why should this implicate my warranty? It should still be honored. NAD's warranty coverage sounds more like consumer law, where it applies only to country of purchase but warranty's should not be considered the same as consumer law.

NAD think globally, people do move around and so must their warranty eligibility.

I am now reconsidering whether NAD is for me and I've been a long time NAD user. NAD, if you believe in your products then back them up fully and don't hide behind poor claims.

I will follow this up with an email because I am determined to purchase NAD and remain a NAD customer.

 

Response from NAD

Thank you for your thoughtful feedback on NAD's warranty policy. There are many reasons why the warranty is not transferable across country borders; primarily the warranty is based on the fact that with electrical goods there are individual local safety requirements, regulations, conditions and trade practices that need to be met. We would agree that this can cause difficulty when consumers move countries, but on an individual basis we have helped customers with an introduction to their "new" local distributor and in most cases we have been able to facilitate a happy outcome. Ideally we would not like to see any customer needing warranty service but the best service is provided by the local distributor or by the local authorised dealer as they can personally help you.

Our industry is like a number of other industries where warranties are not transferrable across country borders. NAD is a global brand, but it is not mass market and our products are not designed to be bulk-produced commodities. Our products are predominately sold through local distributors who can provide the best possible buying experience that is tailored to the local market conditions and meet all legal and safety requirements. For this reason we do not build any warranty costs into the products and sell to our distributors with the understanding that they will give the best customer service by providing local warranty that exceeds local requirements. This also ensures that in the event you do need service, the local provider understands such things as the exact AC voltage, as this too may vary from suburb to suburb. This system works well and has been in place since NAD was started in 1972.

At NAD we are always happy to help our customers. If you do have any questions or concerns, please contact our NAD Support Centre via the NAD Salon. Thank you again for your feedback. We hope you will continue to choose NAD.

2010-10-17 04:29
alfons van hoof - Sri Lanka

In a world that's ever faster to move, it's really sad that NAD is still hiding in a 19th century attitude with a warranty, only valid in the land of purchase. I was using NAD in Europe, but left my system there when moving to Sri Lanka. Now ten years later, nothing has changed yet. I'm forced to by my NAD in Thailand (closest dealer) and a 3.5 hour flight from my home in Sri Lanka, AND ANOTHER COUNTRY. I must be mad to do it. All I can do is cross my fingers that no defects will show up. Sorry, NAD, your sound quality is super, but your warranty totally out of date. Please start think GLOBAL!

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